800 ph Privacy Policy – How We Handle Your Personal Data

Effective date: 1 June 2025. This Privacy Policy applies to all registered users and visitors of the 800 ph platform at 800ph.net, serving players across the Philippines.

1. Who We Are

800 ph is an online entertainment platform operating at 800ph.net and serving players in the Philippines. We are the data controller responsible for the personal information you provide when you register, use our platform, or contact our support team. If you have any questions about how we handle your data, you can reach us through the contact details provided on this platform. We take our obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) seriously and apply its principles to all data processing activities.

2. What Information We Collect

We collect personal information that is necessary to provide you with a safe, compliant, and enjoyable experience on the 800 ph platform. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details.
• Contact information: email address, mobile number, and residential address in the Philippines.
• Account information: username, password (stored in encrypted form), and account preferences.
• Financial information: deposit and withdrawal records, payment method details, and transaction history.
• Technical information: IP address, device type, browser type, operating system, and session data.
• Usage information: pages visited, games played, betting history, and platform interaction logs.
• Verification documents: copies of government-issued IDs or other documents submitted for identity verification.

We only collect information that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To create and manage your account on the 800 ph platform.
• To process deposits, withdrawals, and other financial transactions in Philippine pesos.
• To verify your identity and age in compliance with Philippine gaming regulations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To send you important account notifications, security alerts, and platform updates.
• To improve our platform,personalise your experience, and analyse usage patterns to enhance our services.
• To comply with applicable Philippine laws, regulations, and licensing requirements.

We process your personal information on the legal bases of contractual necessity, legal obligation, and legitimate interest. We will not use your information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

4. Sharing Your Information

800 ph does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With payment processors and financial institutions to facilitate deposits and withdrawals in Philippine pesos.
• With identity verification and anti-fraud service providers to comply with know-your-customer requirements.
• With regulatory authorities, law enforcement agencies, or courts in the Philippines when required by law.
• With technology and platform service providers who assist us in operating the 800 ph platform, under strict data processing agreements.
• With professional advisers such as lawyers and auditors, where necessary and subject to confidentiality obligations.

Any third party that receives your personal information is required to handle it in accordance with applicable data privacy laws and is prohibited from using it for any purpose other than the one for which it was shared. We take reasonable steps to ensure that all third-party service providers maintain appropriate security standards.

5. Cookies and Tracking Technologies

The 800 ph platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit our platform. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can control or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites.

6. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. When your personal information is no longer required, we securely delete or anonymise it in accordance with our data retention procedures. You may request the deletion of your account and associated data by contacting our support team, subject to any legal retention obligations that apply.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 800 ph:

• Right to be informed: you have the right to know what personal information we collect and how it is used.
• Right to access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: you may request correction of any inaccurate or incomplete personal information.
• Right to erasure: you may request deletion of your personal information, subject to legal retention requirements.
• Right to object: you may object to the processing of your personal information in certain circumstances.
• Right to data portability: you may request that your personal information be provided to you in a structured, commonly used format.
• Right to lodge a complaint: you have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our support team through the details provided on the platform. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to protect the security of your account.

9. Children and Minors

The 800 ph platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided personal information, we will immediately close the account and delete the associated data. Parents and guardians who believe that a minor has accessed the platform are encouraged to contact our support team immediately so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players through the platform and update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Continued use of the 800 ph platform after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our support team through the details available on the platform. You can also find answers to common questions on our FAQ page. For concerns about responsible gaming and player wellbeing, please visit our Responsible Gaming page. We are committed to addressing your privacy concerns promptly and transparently.